Refund and Returns Policy

At Nanesha, every order is carefully crafted and quality-checked before it reaches you. Please read this policy carefully before placing your order.

Every product image displayed on our website represents the product as accurately as possible. As many of our products are personalised and made specifically for each customer, our return and refund policy is designed to ensure fairness for both our customers and our team.

Personalised Products

All personalised products are made exclusively for you based on the details provided at the time of ordering. For this reason, personalised products cannot be returned, exchanged, or cancelled once production has begun.

Returns or replacements for personalised products will only be approved if:

•  The product is received in a damaged condition.
• The size delivered is different from the size ordered.
• The product received is significantly different from the design or specifications approved by you.

Please note that we do not accept returns or exchanges for incorrect size selection made by the customer. We strongly recommend referring to our size guide before placing your order.

Non-Personalised Products

Non-personalised products are also not eligible for returns or exchanges unless:

• The product is received in a damaged condition.
• The product received is significantly different from what was ordered.

Mandatory Unboxing Video

To request any return, replacement, or refund, you must provide a clear, uninterrupted unboxing video.

The video must:

• Start before the shipping package is opened.
• Continue without any cuts, edits, pauses, or camera stops until the product has been fully unpacked and inspected.
• Clearly show the shipping label, packaging, and the condition of the product.
  

Edited videos, multiple clips, screen recordings, or recreated unboxing videos will not be accepted.

Every submitted video will be carefully reviewed by our quality team. Requests will only be considered if the video meets the above requirements.

How to Report an Issue

If you believe your order qualifies for a return or replacement, please email info@nanesha.in within 2 days of delivery.

Your email must include:

• Your order number.
• The complete, unedited unboxing video.
• A brief description of the issue.

Our support team will carefully review your request and respond within 24 hours with the next steps.

Refunds & Replacements

If your claim is approved after verification of the unboxing video and order details:

• A replacement or refund will be processed within 5–7 business days.
• Refunds will be issued to the original payment method used during checkout.
• Shipping charges, if any, are non-refundable.
  
  

Size Guide

Please measure an existing well-fitting oversized T-shirt and compare it with the size chart provided on our website before placing your order.

As personalised products are made specifically for each customer, size exchanges are not available. We request customers to verify all measurements carefully before placing an order.

Questions?

For any questions regarding your order, this policy, or a return request, please contact us at info@nanesha.in. We aim to respond to every email within 24 hours.

Thank you for choosing Nanesha.