Frequently Asked Questions (FAQs)

1. How long will it take to receive my order?

Orders are usually delivered within 7–15 business days across India. Delivery may take slightly longer during peak seasons or due to customization and logistics.

2. Is shipping free?

Yes! We offer FREE shipping on all orders across India. There are no hidden delivery charges.

3. Can I customize my order?

Yes. We specialize in premium customized apparel. You can personalize your clothing with names, text, logos, artwork, embroidery, and more. If you have a special requirement, feel free to contact us before placing your order.

4. Can I cancel or return my order?

Once an order is placed, it cannot be cancelled as we start processing it immediately. Since our products are custom-made, returns or replacements are accepted only if you receive a damaged, defective, or incorrect item, as per our Refund & Return Policy.

5. How can I track my order?

Once your order is dispatched, you will receive a tracking link via email or SMS. You can use it to track your shipment until it reaches you.

6. What should I do if I receive a damaged or incorrect product?

Please contact us immediately at info@nanesha.in with your order number and clear photos and video of the product. Our team will review the issue and arrange a suitable resolution as quickly as possible.

7. How can I contact customer support?

For any questions regarding your order, customization, payments, or delivery, you can email us at info@nanesha.in. Our support team will be happy to assist you during business hours.

8. What kind of unboxing video is accepted?

The video must be recorded in one continuous take, starting before the package is opened and ending after the product is fully unpacked. Edited, paused, or multiple-clip videos will not be accepted.

9. Can I return or exchange a personalised or custom product?

No. Personalised products cannot be returned, exchanged, or cancelled. They are only eligible for a replacement or refund if they arrive damaged, the wrong size is sent by us, or the product is significantly different from the approved design.

10. Can I exchange my T-shirt or hoodie for a different size?

No. We do not offer size exchanges. Please refer to the size guide and compare the measurements with a well-fitting garment before placing your order.